Refund & Cancellation Policy
This page sets out the Flickhaven IPTV refund and cancellation terms in full: which circumstances qualify for a refund, how long a request takes to process, how cancellation works given that plans are one-time payments with no auto-renewal, and what evidence support may ask for when a technical fault is the reason. Reading the free 24-hour trial section first is worthwhile, since the trial exists to settle compatibility questions before any payment is made.
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Please read the following policy carefully before subscribing to our service. Refunds after activation are limited to the cases set out below, which is why we ask every customer to use the free 24-hour trial first.
24-Hour Trial
We strongly recommend all customers use our 24-hour free trial before purchasing. Due to the nature of digital streaming, we generally do not offer refunds once a full subscription is activated.
Technical Issues
If you experience technical difficulties, our support team is committed to fixing the issue within 48 hours. If we cannot resolve a confirmed server-side issue, a partial refund may be issued at our discretion.
Refund Window
Any refund requests based on "accidental purchase" must be made within 2 hours of payment and before the account has been used to stream content.
Non-Refundable
No refunds will be issued for "change of mind" or for local internet/ISP issues outside of our control.
Questions about a refund? Contact our support team on WhatsApp or by email at contact@flickhaven.com and we will respond within 24 hours.
Wondering how this compares to other providers, or what to check before you buy anywhere? Read our guide to reading an IPTV refund policy before you pay.