Last updated: 20 September 2026
At Flickhaven, we are committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights under UK GDPR.
1. Information We Collect
We collect information you provide when you contact us or purchase a subscription, including your name, email address, and WhatsApp number. We do not collect payment card details directly — payments are processed by secure third-party providers (PayPal, Stripe). We may also collect technical data such as your IP address and device type to ensure service delivery and prevent abuse.
2. How We Use Your Information
Your information is used solely to: • Deliver and manage your IPTV subscription • Provide customer support via WhatsApp and email • Send service-related notifications (e.g. renewal reminders) • Improve our service quality We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Storage & Security
Your personal data is stored securely on encrypted servers located in the UK and EU. We apply industry-standard security measures including SSL/TLS encryption and access controls. Only authorised staff can access customer data.
4. Cookies
Our website uses essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some site features may not work as expected.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you cancel your subscription, your data will be deleted within 90 days unless we are legally required to retain it longer.
6. Your Rights (UK GDPR)
Under UK GDPR, you have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Object to or restrict processing • Data portability To exercise any of these rights, contact us via WhatsApp or email at contact@flickhaven.com.
7. Third-Party Services
We use WhatsApp (Meta) for customer support. Their privacy policy applies to communications made via their platform. We use Vercel for website hosting and for cookieless, aggregate web analytics (Vercel Web Analytics — no cookies, no cross-site tracking, no personal profiles), and Stripe/PayPal for payment processing. Each has its own privacy policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance of the updated policy.
9. Contact
For any privacy-related questions, contact us: • WhatsApp: +1 307 424 2402 • Email: contact@flickhaven.com