The EPG (Electronic Programme Guide) is the TV schedule that appears when you press the Info button on a channel — it tells you what is on now, what is coming next, and lets you browse programmes hours in advance. When it stops working in IPTV Smarters Pro, you lose the ability to see what's scheduled, set reminders, and navigate channels intelligently.
The most common sign of an EPG problem is a stuck or outdated "Last Update" timestamp — the date shown on your playlist card that tells you the last time the app successfully pulled programme guide data from the server. If that timestamp is hours or days old, your EPG is stale and needs a forced refresh.
This guide walks through every fix for IPTV Smarters Pro EPG — from a simple one-tap refresh to a clean reinstall — covering Firestick, Android, iPhone, and Smart TV. For a broader look at EPG issues across all IPTV apps including TiviMate, see our IPTV EPG not working guide.
What Does "Last Update" Mean in IPTV Smarters Pro?
When you open IPTV Smarters Pro, each of your playlists is shown as a card on the main screen. At the bottom or top of that card you will see a label that reads something like "Last Update: 14/06/2026 09:32" — this is the timestamp of the most recent successful EPG refresh.
Fresh EPG
Last Update: today
Guide data is current — programmes show correctly
Stale EPG
Last Update: yesterday
Some programmes may show incorrect info — refresh now
Broken EPG
Last Update: 3+ days ago
EPG will be blank or show 'No Information' on most channels
The app is designed to refresh this data automatically whenever you open it and your internet is connected. However, in practice — especially on Firestick, older Android devices, and after app updates — the auto-refresh can fail silently, leaving you with an outdated Last Update timestamp and missing programme information. The fix is usually a single manual refresh, which is covered in Fix 1 below.
Quick Diagnosis — Find Your Fix
Match your symptom to the right fix and go straight there:
| What you see | Likely cause | Go to |
|---|---|---|
| EPG shows 'No Information' on all channels | EPG URL missing or incorrect in playlist settings | Fix 2 — Add/verify EPG URL |
| 'Last Update' timestamp is old (24h+ ago) | Automatic refresh failed or was never triggered | Fix 1 — Force Update Playlist & EPG |
| EPG times are 1 hour wrong | Timezone/Time Offset set to UTC instead of BST/GMT | Fix 3 — Adjust Time Offset |
| Some channels have EPG, others show blank | Channel name mismatch between playlist and EPG source | Fix 4 — Contact provider for EPG mapping fix |
| EPG worked before, stopped after app update | App update wiped saved EPG URL from playlist settings | Fix 2 — Re-enter EPG URL |
| EPG loads but is always out of date | Auto-refresh not running / refresh interval too long | Fix 1 — Force refresh + check auto-update settings |
| EPG spinning/loading forever | Slow connection or large EPG file timing out | Fix 5 — Clear cache + switch to faster connection |
How EPG Works in IPTV Smarters Pro
Understanding how EPG works in IPTV Smarters Pro helps you diagnose problems faster. There are two ways the app receives programme guide data:
1. Xtream Codes API (automatic)
If you use an Xtream Codes login (server URL + username + password), the EPG is fetched automatically from your provider's server. The app downloads an XMLTV file — a standardised XML format containing all channel schedules — and caches it locally. The "Last Update" timestamp reflects when this download last completed successfully.
2. External EPG URL (manual entry)
If you use an M3U playlist URL, you must also provide a separate EPG URL (also called an XMLTV URL) in the playlist settings. Without this, IPTV Smarters Pro has no source for programme data and will show "No Information" on every channel regardless of your connection quality.
The XMLTV file downloaded by IPTV Smarters Pro can be large — for a service with 50,000+ channels, the EPG data file often exceeds 50MB. This means the refresh process requires a stable, reasonably fast internet connection (at least 5 Mbps) and enough device RAM to process the file. Older Firestick models and budget Android boxes can struggle with this, causing timeouts that leave the "Last Update" timestamp unchanged.
How to Fix EPG in IPTV Smarters Pro — 7 Fixes
Force "Update Playlist & EPG" — the Last Update Fix
This is the first thing to try. The 'Last Update' timestamp in IPTV Smarters Pro tells you the last time the app successfully refreshed your EPG data from the server. If it is more than a few hours old, the TV guide will be out of date — or missing entirely.
- 1Open IPTV Smarters Pro on your device.
- 2On the main screen, find your playlist profile (shown as a card with your username).
- 3Tap the three-dot menu (⋮) or long-press the profile card.
- 4Select 'Update Playlist & EPG' from the menu options.
- 5A loading indicator will appear. On a standard connection, this takes 1–4 minutes for 50,000+ channels.
- 6When complete, the 'Last Update' timestamp at the top of your profile card will show today's date and the current time.
- 7Navigate to Live TV → any channel → tap the Info or EPG button to confirm programme data is loading.
If the Last Update timestamp does not change after running this step, your internet connection dropped during the refresh or the EPG URL is incorrect. Move to Fix 2.
Check and Add the EPG URL in Playlist Settings
IPTV Smarters Pro requires a separate EPG URL (sometimes called an XMLTV URL) in addition to your M3U or Xtream Codes login. If this field is blank or contains an old URL, the app has no source to pull programme data from — resulting in 'No Information' on every channel.
- 1Open IPTV Smarters Pro and go to the main screen.
- 2Tap 'Manage Users' (or the Settings gear icon, depending on your version).
- 3Find your playlist and tap the Edit icon (pencil symbol).
- 4Look for the field labelled 'EPG URL', 'XMLTV URL', or 'EPG/Guide URL'.
- 5If the field is blank, contact your IPTV provider for your EPG URL — Flickhaven subscribers can message support on WhatsApp.
- 6Paste the URL into the EPG URL field exactly as provided (no spaces before or after).
- 7Tap Save, then return to the main screen and run 'Update Playlist & EPG'.
The EPG URL is different from your M3U URL or server address. If you use Xtream Codes login, your provider generates the EPG URL automatically — ask them to confirm it.
Fix EPG Times Showing 1 Hour Wrong (Timezone / Time Offset)
If your IPTV Smarters Pro EPG loads successfully but all programme times are exactly 1 hour behind or ahead of the actual schedule, the problem is a Time Offset mismatch. This is extremely common in the UK because EPG data is often broadcast in UTC, but UK viewers are on GMT (winter) or BST/UTC+1 (summer).
- 1Open IPTV Smarters Pro and navigate to Settings (gear icon — usually bottom-right or top-right of the main screen).
- 2Look for the 'Time Offset', 'EPG Time Offset', or 'Timezone Offset' option.
- 3If you are on UK Winter Time (GMT, October–March): set the offset to 0 or +0.
- 4If you are on UK Summer Time (BST, March–October): set the offset to +1.
- 5Save the setting.
- 6Navigate to a channel you know the schedule for (e.g., BBC One) and confirm the listed programmes match the actual broadcast times.
UK clocks change twice a year — in late March (clocks go forward 1 hour to BST) and late October (clocks go back to GMT). Update your Time Offset setting each time the clocks change.
Clear IPTV Smarters Pro Cache and Data
Over time, IPTV Smarters Pro accumulates cached EPG data. If this cache becomes corrupted — often after a device OS update or unexpected app crash — the app may display stale or incorrect EPG information, or fail to refresh the Last Update timestamp even after a manual refresh.
- 1Close IPTV Smarters Pro completely before clearing the cache.
- 2On Amazon Firestick: go to Settings → Applications → Manage Installed Applications → IPTV Smarters Pro → Clear Cache → then Clear Data.
- 3On Android phone/tablet: Settings → Apps → IPTV Smarters Pro → Storage → Clear Cache → Clear Data.
- 4On Android TV or Google TV: Settings → Apps → IPTV Smarters Pro → Clear Cache and Clear Data.
- 5On Samsung Smart TV: Settings → Support → Device Care → Manage Storage → locate IPTV Smarters Pro → Delete Data.
- 6Reopen IPTV Smarters Pro — you will need to re-enter your playlist credentials (Xtream Codes or M3U URL).
- 7After logging back in, run 'Update Playlist & EPG' to rebuild the guide from scratch.
Clearing Data removes your saved playlists — have your login details ready. Your Flickhaven username, password, and server URL are in the WhatsApp activation message from your provider.
Still seeing blank EPG?
Your EPG URL may have changed — we can fix it in 2 minutes
Flickhaven support is on WhatsApp 24/7. Send your username and we will confirm your correct EPG URL, resend your credentials if needed, and walk you through the fix live.
Fix EPG Not Loading on Firestick (IPTV Smarters Pro)
Firestick specificAmazon Firestick has specific limitations that can affect IPTV Smarters Pro EPG loading — limited RAM means the app can run out of memory while processing large EPG files, and background processes can interfere with the refresh.
- 1Before opening IPTV Smarters Pro, press and hold the Home button on your Firestick remote → App Switcher → swipe up on every other open app to close them.
- 2Open IPTV Smarters Pro fresh with no other apps running.
- 3Go to your playlist and tap 'Update Playlist & EPG'.
- 4If it still fails: go to Firestick Settings → Applications → Manage Installed Applications → IPTV Smarters Pro → Force Stop, then Clear Cache.
- 5Ensure your Firestick is connected to your 5GHz Wi-Fi band (not 2.4GHz) — large EPG files require faster, more stable connections.
- 6If your Firestick is 2nd generation or older, consider switching to a lighter IPTV app such as IPTV Smarters Lite or upgrading to a 4K Firestick.
Firestick 4K Max and Firestick 4K (2023) have more RAM than older models and handle large EPG files significantly better.
Fix EPG Not Working on iPhone or iPad (IPTV Smarters Pro iOS)
iPhone/iPad specificIPTV Smarters Pro on iOS can stop refreshing EPG if iOS restricts the app's background activity — a common iOS battery-saving measure that prevents apps from running network tasks in the background.
- 1Open your iPhone or iPad Settings app.
- 2Scroll down to find IPTV Smarters Pro in the app list.
- 3Tap IPTV Smarters Pro → ensure 'Background App Refresh' is turned ON.
- 4Also go to Settings → General → Background App Refresh → make sure it is set to 'Wi-Fi & Mobile Data' (not Off).
- 5Return to IPTV Smarters Pro and tap 'Update Playlist & EPG' to force a fresh refresh.
- 6If EPG loads in the app but times are wrong: Settings → General → Date & Time → ensure 'Set Automatically' is ON so iOS uses the correct timezone.
On iOS, keeping the app open while it downloads the EPG produces more reliable results than letting it run in the background — especially on older iPhones.
Reinstall IPTV Smarters Pro (Clean Install)
If all the above steps fail, the IPTV Smarters Pro installation itself may be corrupted. This is common after a failed app update or after an OS upgrade on your device. A clean uninstall and reinstall resolves most persistent EPG issues.
- 1Uninstall IPTV Smarters Pro completely from your device — do not just clear the cache.
- 2On Firestick: hold the App icon → Uninstall. On Android: Settings → Apps → IPTV Smarters Pro → Uninstall. On iPhone: long-press the app → Remove App.
- 3Restart your device fully (power off and on — not just sleep/wake).
- 4Download and install the latest version of IPTV Smarters Pro from your device's app store.
- 5Open the fresh install and add your playlist using Xtream Codes login or M3U URL.
- 6Immediately run 'Update Playlist & EPG' after adding your playlist — do not skip this step.
- 7Allow 5–10 minutes for the full EPG to download on the first load.
After a clean reinstall, the EPG may take longer to load the first time as it downloads fresh data for all channels. Leave the app open and connected to Wi-Fi while it loads.
IPTV Smarters Pro vs TiviMate — EPG Comparison
If you repeatedly have EPG problems in IPTV Smarters Pro, it is worth knowing that TiviMate handles EPG data significantly better — particularly on Firestick and Android TV. Here is how they compare:
| Feature | IPTV Smarters Pro | TiviMate |
|---|---|---|
| Auto EPG refresh | On app open (unreliable) | Scheduled daily (reliable) |
| Manual EPG refresh | Update Playlist & EPG | Settings → Refresh EPG Now |
| EPG timeshift / timezone | Settings → Time Offset | EPG Settings → EPG Timeshift |
| External XMLTV URL | Supported (M3U playlists) | Supported (all playlist types) |
| EPG on large channel lists | Can timeout on low-RAM devices | Handles 50,000+ reliably |
| Platforms | Android, iOS, Smart TV | Android only (Firestick/Android TV) |
| Price | Free | Free (premium £3/year for full features) |
| EPG grid view | Basic | Full 7-day grid with catch-up |
TiviMate is only available on Android-based devices (Firestick, Android TV, Nvidia Shield). For iPhone, iPad, and Samsung/LG Smart TVs, IPTV Smarters Pro remains the best choice.
Frequently Asked Questions — IPTV Smarters Pro EPG
Why is my EPG not loading in IPTV Smarters Pro?+
The most common reasons are: no EPG URL entered in the playlist settings, an outdated or incorrect EPG URL, a slow internet connection preventing the XMLTV data from downloading, or corrupted app cache. Go to Manage Users → edit your playlist → check the EPG URL field and ensure a valid URL is entered. Then run 'Update Playlist & EPG'.
How do I force update the EPG in IPTV Smarters Pro?+
Tap your playlist profile card on the IPTV Smarters Pro main screen → select 'Update Playlist & EPG' from the menu. The app will re-download all channel and programme data. The 'Last Update' timestamp will change when the refresh completes. On slower connections this takes 2–5 minutes.
What does 'Last Update' mean in IPTV Smarters Pro?+
'Last Update' shows the date and time when IPTV Smarters Pro last successfully downloaded fresh EPG data from the server. If this timestamp is older than 24 hours, your TV guide information is out of date. Tap 'Update Playlist & EPG' to force a fresh refresh and update the timestamp to the current time.
Why is the EPG 1 hour wrong in IPTV Smarters Pro?+
This is a timezone mismatch. Go to Settings → Time Offset in IPTV Smarters Pro. For UK viewers: set +0 in winter (GMT/October–March) or +1 in summer (BST/March–October). The EPG will recalculate programme times automatically after saving the offset.
Why does IPTV Smarters Pro show 'No Information' on channels?+
'No Information' means the app has no EPG data for that channel. This happens when the EPG URL is missing or wrong, or when the channel name in the playlist doesn't match the EPG source. Force an 'Update Playlist & EPG' refresh and verify your EPG URL with your provider — Flickhaven subscribers can message support on WhatsApp.
How do I add an EPG URL in IPTV Smarters Pro?+
Go to the main screen → Manage Users → tap the Edit (pencil) icon next to your playlist → find the 'EPG URL' or 'XMLTV URL' field → paste your provider's EPG URL → tap Save. Then tap 'Update Playlist & EPG' to load the new guide data.
Does IPTV Smarters Pro automatically update the EPG?+
IPTV Smarters Pro attempts an auto-refresh when you open the app, but this is unreliable on some devices and app versions — particularly on Firestick with limited RAM. For consistent daily EPG updates, run 'Update Playlist & EPG' manually each morning, or switch to TiviMate on Android which has a configurable auto-refresh scheduler.
Why did EPG stop working after a IPTV Smarters Pro update?+
App updates can reset your playlist settings and wipe the saved EPG URL. After an update: go to Manage Users → edit your playlist → check that the EPG URL field is still populated. If it is blank, re-enter your EPG URL and run 'Update Playlist & EPG'. If the problem persists, do a clean uninstall and reinstall of the app.
Related IPTV Guides
EPG Still Not Fixed?
Flickhaven support is on WhatsApp 24/7. Send your username and describe what you see — we will diagnose your EPG issue and send the correct URL within minutes.
For a broader look at IPTV troubleshooting, see our general IPTV EPG fix guide · channels not loading · best IPTV UK 2026.